LLaMB - Avaamo
11 Nov Overcoming the Achilles Heel of Contact Center Operations: Quality Assurance
Posted at 15:26h
in Contact Center AI, LLaMB
by Sriram Chakravarthy, CTO & Co-founder
The launch of our Agent Copilot earlier this year offered us more than just a new product release—it opened a window into the daily challenges faced by contact center leaders. Through...
14 May Agent Efficiency: The Holy Grail of Contact Center Operations
Posted at 14:28h
in Agent Copilot, LLaMB
by Ram Menon, CEO & Co-founder
The contact center landscape in 2024 is a foggy mix of aging IVR vendors desperately trying to hold onto their customers, consultants selling even more CX solutions, and smaller companies...
03 May Avaamo Launches a GenAI-Powered Agent Copilot for Live Contact Center Calls
Posted at 10:31h
in Agent Copilot, LLaMB
by Avaamo
The company’s real-time transcription technology—with ultra low latency and unmatched accuracy—unlocks previously unattainable efficiency gains and insights
29 Feb LLaMB’s Dynamic Prompts: unlocking magic without the dark arts
Posted at 08:55h
in dynamic prompts, LLaMB, LLM
This is part one of a series of posts where we seek to explain the breakthrough features of the LLaMB framework which solves the various challenges in building Generative AI solutions in the enterprise.
26 Feb Generative AI Implementation: The Challenges Beyond the LLM API in the Enterprise
Posted at 16:34h
in LLaMB, LLM
The Easy Part: LLM API. The Hard Part: Everything Else...