Avaamo — AI Contact Center Platform | Automate, Augment and Analyze Every Call
Meet the AI
Hear what AI-first customer service sounds like
How Volkswagen cut parts ordering from 10 minutes to under one — with 99% accuracy.Read Story
- 99% Order accuracy
- 8,000+ parts/month
- <1 min handle time
How UCHealth is reimagining patient access with voice-first AI agents.Read Story
- 20k+ Calls automated
- 98% coverage of all queries
How a top-ranked health system automated 1 million+ patient interactions a year Read Story
- 63% Call deflection
- 2% Live agent transfer rate
Traditional IVR was built for the business. Not the caller.
The contact center sits at the intersection of two irreconcilable forces: rising customer expectations and the physical limits of human-staffed operations. Something has to give.
Legacy IVR forces customers to self-diagnose their problem using touch-tone menus. Two-thirds of callers abandon before reaching anyone. The ones who get through repeat themselves, get misrouted, and hang up.
One platform. Every conversation.
Automate what you can. Augment what you can’t. Analyze everything. Three capabilities, one architecture — deployed independently or together.
Automate
AI that resolves, not just routes
Your customers called. AI Operator answered.
AI Operator replaces your IVR — authenticates callers, understands intent, and resolves requests before an agent picks up.
AI agents that autonomously handle calls end-to-end; scheduling, refills, payments, and more.
Augment
Make every agent your best agent
Real-time coaching that turns every rep into a top performer.
Complex disputes. High-value customers. Sensitive calls. Agent Assist coaches your reps through the hard ones — live.
Turn QA costs into contact center profits
100% call scoring against your quality criteria: compliance, empathy, and resolution, all with zero manual effort.
Analyze
Turn every conversation into deep insight
Go beyond dashboards. Discover what's actually driving your customer experience — across every call, whether handled by an agent or AI. Ask questions in plain English, get data-backed answers, and turn insight into action with AI-driven quality scoring and coaching.
Deployed where it matters most
The same AI-first architecture running across healthcare, workplace, and customer experience.
Healthcare
24/7 patient scheduling, refills, and triage — integrated with Epic and Cerner.
Workplace
IT tickets and HR questions resolved in seconds, not days
Customer Support
Voice-first agents that replace IVR trees with natural resolution.
Explore customer support agents
Ready to run?
Our AI-first playbook shows you how to start above your existing stack, prove value at each stage, and scale with confidence. No rip-and-replace. No leap of faith.
At Avaamo, we're transforming enterprise voice.
Today, valuable professionals spend too much time on routine calls instead of meaningful work. Our AI voice agents handle patient intake, employee inquiries, and customer service interactions naturally and completely—operating 24/7 to free your team for what matters most.