## Fear and Hope in the Contact Center: Navigating AI in 2023

Posted at 15:30h  
in [Contact Center AI](/content/category/contact-center/index.html), [LLM](/content/category/llm/index.html), [Virtual Assistants](/content/category/virtual-assistants/index.html)  
by [Ram Menon, CEO & Co-founder](/content/author/ram/index.html)

Deploying AI in 2023  
Mark is a VP of contact Center operations who has had a tough beginning to 2023. His fear stems from the impending budget cuts that he anticipates. As he manages the convergence of three key...  
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## Avaamo does it again – Recognized as a Leader amongst IT Operations Chatbot vendors!

Posted at 20:17h  
in [Analysts](/content/category/analysts/index.html), [Conversational AI](/content/category/conversational-ai/index.html), [IT Support](/content/category/it-support/index.html), [Virtual Assistants](/content/category/virtual-assistants/index.html)  
by [Skand Bhargava, Head of AI Research](/content/author/skand-bhargava/index.html)

Advanced NLU, comprehensive vision & roadmap, and compelling customer references helped Avaamo be positioned as a leader.
[Read More](/content/avaamo-does-it-again-recognized-as-a-leader-amongst-it-operations-chatbot-vendors/index.html)

## Avaamo is Your Conversational AI Leader – Once Again!

Posted at 15:05h  
in [Analysts](/content/category/analysts/index.html), [Conversational AI](/content/category/conversational-ai/index.html), [Virtual Assistants](/content/category/virtual-assistants/index.html)  
by [Skand Bhargava, Head of AI Research](/content/author/skand-bhargava/index.html)

Avaamo has recently been named as a Leader and an Outperformer in the “GigaOm Radar for Intelligent Virtual Assistants (IVA) 2022” report. The assessment focused on measuring the execution ability and value delivered by each of the key...
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## The Rise Of Conversational AI

Posted at 12:01h  
in [Conversational AI](/content/category/conversational-ai/index.html), [Virtual Assistants](/content/category/virtual-assistants/index.html)  
by [Ram Menon, CEO & Co-founder](/content/author/ram/index.html)

The article originally published in Forbes on 12/4/2017.  
The chatbot craze began in 2016 with Facebook’s announcement of a developer-friendly platform to build chatbots on Facebook messenger. Soon, chatbots were heralded as the next stage of the conversational revolution. Toolkits that helped you build a bot in five minutes grew popular, companies...
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