## 13 May [Digital Transformation and Reinvention in Turbulent Times](/content/digital-transformation-and-reinvention-in-turbulent-times-1/ "Digital Transformation and Reinvention in Turbulent Times"/index.html)

Posted at 13:03h in [COVID-19](/content/category/covid-19/index.html), [Service Desk](/content/category/service-desk/index.html) by [Prachi Pandey](/content/author/prachip/index.html)

Some decades ago it was impossible to do business well without having a website in place. A few years after, it became a necessity to ensure mobile friendly UI, and today, it's more important than ever that customer touchpoints integrate with voice and speech to...

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